Privacy Policy
Effective Date: 2024
Last Updated: July 2025
1. Introduction
At Mouna Medispa, your privacy matters. This policy explains how we collect, use, protect, and disclose your personal and health-related information in accordance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
By using our website, booking services, or purchasing products, you agree to the practices described below.
2. Information We Collect
- Personal Information: Name, email, phone number, address, birthdate, medical history, and payment details.
- Usage Data: IP address, browser details, device information, pages visited, and cookies.
3. How We Use Your Information
- To schedule and manage appointments
- To provide safe and personalized treatments
- To send appointment reminders and promotional communications (with opt-out options)
- To improve our website and customer experience
4. Legal Basis & Consent
Consent is obtained when you submit your information, book a service, or use our website. You may withdraw your consent at any time, except where information is required for legal or regulatory compliance.
5. Cookies & Tracking Technologies
Our website uses cookies to improve your experience, remember your preferences, and analyze site traffic. You can disable cookies in your browser settings, but some features may not work correctly.
6. How We Share Your Information
We do not sell or rent your personal data. We only share your data with:
- Trusted service providers (e.g., payment processors, booking systems)
- Licensed professionals on our team for treatment purposes
- Legal authorities when required by law
7. Data Security
We use industry-standard security measures including encrypted servers, firewall protection, and access control to safeguard your information. While no method is 100% secure, we take every reasonable precaution to protect your data.
8. Data Retention
We retain your personal information only as long as necessary to provide services and comply with legal obligations. After that, we securely delete or anonymize your data.
9. Your Rights
You have the right to:
- Access your personal information
- Request corrections to your data
- Withdraw consent for communications
- Request deletion (unless legally restricted)
To exercise your rights, please contact us using the information below.
10. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy policies or practices. Please review their terms directly.
11. Minors
Our services are intended for individuals 18 years and older. We do not knowingly collect data from minors.
12. Changes to This Policy
We may update this Privacy Policy occasionally. Any changes will be posted on this page with an updated date. Continued use of our services indicates acceptance of the revised policy.
13. Contact Information
For questions or concerns about these Terms, please contact: 2555 des Nations St., Suite 101, Montreal, QC
Email: info@mounamedispa.com
Phone: +1 (514) 331‑0433
Website: mounamedispa.com